Starbucks’s slowness policy: a Straussian interpretation
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Starbucks has made news this week by ordering its baristas to slow down, to make no more than two drinks at a time. The stated rationale is to ensure quality and reduce errors. This reasoning does not strike me as very plausible. In my experience, baristas have a low error rate—making coffee is just not that hard. The error rate is surely not zero, but then again, the optimal error rate is not zero. Furthermore, I have not encountered highly variable quality in Starbucks coffee, other than when I showed up today and the service was slower. Slow service is low quality, no?
Starbucks’s slowness policy: a Straussian interpretation
Starbucks’s slowness policy: a Straussian…
Starbucks’s slowness policy: a Straussian interpretation
Starbucks has made news this week by ordering its baristas to slow down, to make no more than two drinks at a time. The stated rationale is to ensure quality and reduce errors. This reasoning does not strike me as very plausible. In my experience, baristas have a low error rate—making coffee is just not that hard. The error rate is surely not zero, but then again, the optimal error rate is not zero. Furthermore, I have not encountered highly variable quality in Starbucks coffee, other than when I showed up today and the service was slower. Slow service is low quality, no?
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